If you look at an ad or signage on a Hotel – Motel you’ll typically see something like “Free Internet”, “Free Wi-Fi”, or “High Speed Internet”. However, if you’re a business class user not all Internet connections are created equally. If a good Internet connection is important, there are some questions you may want to ask.

As an example; I chose a hotel in Hot Springs Arkansas which stated in its ad that it had “Free Wi-Fi”. When I checked in and inquired about their Internet connection, the person at the front desk informed me that the hotel down the street had “Free Wi-Fi” and I could piggy-back off their connection if I had a good wireless card. Needless to say we went on down the road and stayed at Embassy Suites which charges for their Internet connection ($9.95 per night) which was decent, but not impressive.

As more business users, travellers and vacationers require a “decent” Internet connection, I believe this will become a key factor in hotel – motel ratings. In my previous post I mentioned Crown Plaza. They chose to blame the ISP rather than having a backup or solution to solve poor wireless connectivity issues.

Here are some questions you might ask before you book your next hotel – motel;

  • What kind of Internet access do you offer? (wireless, ethernet cable, other)
  • What can you / will you do if your Internet connection is slow?
  • Do you have your own Internet access?
  • What is the total bandwidth or speed of your Internet connection
  • Does your Internet connection go down frequently?
  • How would other customers rate your Internet connection?
  • Do I need to buy or rent anything to user your Internet connection?
  • Does your Internet connection get overloaded?
  • Asking some of these questions does not guarantee that your Internet connection will be good, but this is a good place. Also, note that the larger the hotel – motel, the more users that will potentially be sharing a single Internet connection which will slow things down. Sometimes a smaller hotel – motel can have faster speeds because they have fewer users competing for the available bandwidth.